Happy Employees Means Happy Customers

A study by James Fowler of UC San Diego and Nicholas Christakis of Harvard Medical School suggests that bad moods are contagious. On the flip side, studies have found that those who are surrounded by happy people are 15% more likely to be happy themselves. Apply that research to your workplace. If an account manager dreads going to work every day, there’s a good chance that the individual will be incapable of providing exemplary service to your clients in every interaction. Remember, an unhappy employee doesn’t have to explicitly be mean, either. Clients can pick up on bad moods via intonation, inflection, and body language, among other indicators. And even if an unhappy employee’s behavior and demeanor are flawless, there’s a good chance that their work will noticeably suffer. Unhappy employees are disengaged, which means their productivity and the quality of their work dips. Absenteeism shoots up too, giving companies fewer resources to tackle their responsibilities on any given day.

Wellbeing is all the things that are important to how we think about and experience our lives. The five essential elements of wellbeing are:

Career Wellbeing
Social Wellbeing
Financial Wellbeing
Physical Wellbeing
Community Wellbeing

Based on research by Gallup 66% of people are doing well in at least one of these areas while only 7% are thriving in all five. When employees strengthen their wellbeing in any one of these areas they will have better days, months and decades.

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